Privacy Policy

How we protect and handle your personal information at NxtEvolve

Last updated: January 15, 2025

Introduction

At NxtEvolve, we understand that your personal information matters to you. This privacy policy explains how we collect, use, and protect your data when you visit our website or use our mobile app performance optimization services.

We're committed to being transparent about our data practices. This isn't just legal text — it's our promise to handle your information with respect and care. If something doesn't make sense here, please reach out to us directly.

We operate under South Korean privacy laws, including the Personal Information Protection Act (PIPA), which gives you strong rights over your personal data.

Information We Collect

We collect different types of information depending on how you interact with us. Here's what we gather and why:

Types of Information We Collect
Contact Information
Name, email address, phone number, and company details when you contact us or request services
Technical Data
App performance metrics, device specifications, and optimization results for our services
Website Usage
IP address, browser type, pages visited, and time spent on our site through standard web analytics
Communication Records
Emails, chat messages, and phone call records when you communicate with our support team

We don't collect more information than we need to provide our services effectively. Most of what we gather comes directly from you when you choose to share it with us.

How We Use Your Information

Your information helps us provide better mobile app optimization services. We use your data for these specific purposes:

  • Analyzing your app's performance to identify optimization opportunities
  • Providing technical support and responding to your questions
  • Sending you project updates and performance reports
  • Improving our optimization techniques based on aggregated performance data
  • Complying with legal requirements and protecting our business interests
  • Sending occasional updates about new services that might benefit your app

We don't sell your personal information to anyone, ever. We also don't use your app's proprietary data for any purpose other than optimizing your specific project.

Your Privacy Rights

Under South Korean privacy law, you have several important rights regarding your personal information. Here's what you can do:

Access Your Data

Request a copy of all personal information we have about you. We'll provide this within 10 business days.

Correct Information

Update or fix any incorrect personal information we have on file. Just let us know what needs changing.

Delete Your Data

Request deletion of your personal information, except where we need to keep it for legal or business reasons.

Limit Processing

Ask us to stop processing your data for marketing purposes while still receiving essential service communications.

To exercise any of these rights, send us an email with your request. We'll verify your identity and respond promptly. There's no fee for reasonable requests.

Data Security & Protection

We take protecting your information seriously. Our security measures include both technical safeguards and careful business practices:

Technical Security: We use encrypted data transmission, secure servers, and regular security audits. All sensitive information is stored using industry-standard encryption protocols.

Access to your personal information is limited to team members who need it for their work. We train our staff on privacy best practices and require confidentiality agreements.

While we implement strong security measures, no system is completely secure. We monitor for potential security issues and will notify you quickly if any breach affects your personal information.

Data Retention & Deletion

We keep your information only as long as necessary for the purposes we collected it. Here's our typical retention schedule:

  • Project-related data: Kept for the duration of our service agreement plus 2 years
  • Communication records: Stored for 3 years for support and quality purposes
  • Website analytics: Aggregated data kept indefinitely, personal identifiers removed after 26 months
  • Marketing data: Removed immediately when you unsubscribe or request deletion

When we delete your information, it's permanently removed from our active systems. Backup copies are securely destroyed according to our data retention schedule.

Sharing Information

We don't sell or rent your personal information to third parties. We only share your data in these limited situations:

When We Share Information
Service Providers
Cloud hosting, email services, and analytics tools that help us operate our business under strict confidentiality agreements
Legal Requirements
When required by South Korean law, court orders, or to protect our legal rights
Business Transfer
If NxtEvolve is acquired or merged, your information would transfer to the new company under the same privacy protections

Any third-party service providers we work with must meet our privacy standards and are contractually required to protect your information.

International Data Transfers

Some of our service providers operate outside South Korea. When we transfer your information internationally, we ensure proper safeguards are in place:

All international transfers comply with South Korean privacy law requirements. We use standard contractual clauses and work only with providers that offer adequate protection for your personal information.

If you have concerns about international data transfers, please contact us to discuss your specific situation.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

Minor updates, like clarifying existing practices, may be posted without direct notification. We encourage you to review this policy periodically to stay informed about how we protect your information.

The current version of this policy is always available at nxt-evolve.com/privacy-information.html with the last updated date clearly shown.

Questions About Your Privacy?

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Email us at help@nxt-evolve.com

Call us at +82-55-256-4246

Mail us at: 186 Songjeong-ri, Dong-eup, Uichang-gu, Changwon-si, Gyeongsangnam-do, South Korea

We typically respond to privacy inquiries within 2 business days.